Safe Travel | Porta Hotel Antigua

We are governed by the security traffic light that the Government of Guatemala has implemented to control contagions

We appreciate, value, and treasure your continued loyalty and preference; your health and safety is always our top priority and we are taking measures to stop the spread of the virus in our facilities, with the commitment of our staff and the collaboration of our guests

Our efforts are always focused on providing you with a unique experience during your stay. Hospitality is our passion and we do it with pleasure and pride. As always we love to see you and serve you

COVID Test

We have at your disposal our contacts for the antigen and/or PCR testing for Covid-19 to return to your country or if you have any symptoms or suspicions; we offer the service of certified laboratories, with the test done in their facilities or if you prefer, in the hotel infirmary and the result is delivered in 30 minutes in digital or printed form, depending on the required type of test. Contact our Concierge or Reception to coordinate services and costs

Vaccine

If you have already been vaccinated with the COVID-19 vaccine, to enter the country you must present proof that you have received 2 doses or a dose for a single-dose vaccine; the last dose must have a minimum administration of 2 weeks before starting the trip.
You can find more detailed official information about the protocols to arrive or leave Guatemala, visiting the site of the Instituto Guatemalteco de Migracion

While we are in a pandemic, please maintain communication with your airline to find out the guidelines for entering the country, before your departure

Upon entering the establishment, clean the soles of the shoes with disinfecting liquid. We will disinfect your luggage and provide alcohol in gel for your hands
Temperature measurement (must go to the Front Desk)
Use a mask all time when you were in common areas
Hand washing with soap and water. Alcohol-based antibacterial products are available at different points on the property
Cover the mouth and nose with disposable tissues or the inner corner of the elbow when coughing or sneezing
Maintain social distance, at least 1.5 meters from each others
Respect our guidance for the maximum number of people in different areas
Avoid close contact with someone who has a cold with flu-like symptoms
Avoid hugging, kissing, shaking hands, and sharing objects with others
In the event that any guest presents suspicious symptoms of COVID-19, it will be reported to the authorities and if test is positive, they can quarantine in their room, paying the previously agreed rate
We reserve the right of admission

We have taken protocols of the World Travel & Tourism Council, to support us and have common action plans that provide an authentic and meaningful experience, in which people are and feel safe during their stay, including these measures and protocols within the facilities:

Porta Hotels Protocol

World Travel & Tourism Council Protocol

As a result of our commitment to working hard to develop sanitary measures that minimize the risk of contagion in workers, suppliers and tourists, we have been recognized by the Guatemalan Institute of Tourism, with the seal of tourism biosecurity

News from La Antigua Guatemala city hall

It is forbidden to consume alcoholic beverages on public roads
Bars and clubs: close at 10pm on weekdays and at 11pm on weekends
Hotel restaurants: close at 10 pm
Neighborhood stores: close at 11pm every day

FAQS

Frequent Asked Questions

If you have a question about our actions to avoid the virus spread, there’s a pretty good chance we’ve answered it in our FAQ below. If not, please don’t hesitate to get in touch with us and we’ll be happy to help you out

We are disinfecting all our rooms with cold fog, offer alcohol in gel all over the properties, cleaning shoes’ sole and checking temperature of all customers and staff at main entrances, and following all recommendations for a safety environment

Yes, they are opened keeping social distance. Assisted buffets may be available, following security protocols

We are following all the recommendations from Health Ministry of Guatemala, CDC of United States of America and WTTC

We accept cancellation without penalty in case of airport closure, country closure or if guest present a positive test with Covid-19

The closest hospital to Porta Hotel Antigua, is about 1 km. The larger hospitals are in Guatemala City, 45 kilometers away

Our staff has been trained in safety protocols since the beginning of the pandemic, as soon as information were available and we keep updating every two weeks

Yes, our health protocols include the event of a confirmed case not only in our staff but also in our guests. We are also prepared in case a guest has to be quarantined

Yes, some employees got contaminated. Inmediately, we took all measures to avoid spread and support them and their families

The most common symptoms of COVID-19 are fever, dry cough, and tiredness. Other symptoms that are less common and may affect some patients include loss of taste or smell, aches and pains, headache, sore throat, nasal congestion, red eyes, diarrhea, or a skin rash. These symptoms usually begin gradually. Some of the infected people have only very mild symptoms.

We are governed by the security traffic light that the Government of Guatemala has implemented to control contagions

COVID Test

Vaccine

While we are in a pandemic, please maintain communication with your airline to find out the guidelines for entering the country, before your departure

News from La Antigua Guatemala city hall

FAQS

Frequent Asked Questions

What precautions does Porta Hotels take?

What amenities are open?

Are your restaurants and bars open?

Can I move my booking to a future date?

Will I get charged additionally if I move my reservation to a future date?

Can I give my reservation to someone else?

What is Porta Hotels doing to ensure a safe environment for guests?

How can I get help with an existing reservation on Booking.com, Expedia.com or another OTA?

How do I cancel my booking in this situation?

What is the cancellation policy related to Coronavirus?

What are the closest medical centers & clinics?

Do we have to social distance at hotel amenities?

How is your staff trained to prevent spread?

Do you have a plan in place in the event of a confirmed case at the hotels?

Is contamination known amongst employees or guests of Porta Hotels?

What are some of the most common symptoms of the coronavirus disease?